Delivery and Returns Policy

Delivery

Delivery is free within the UK to all orders over the value of £60
We deliver all UK orders via Royal Mail or Evri Tracked

When an an order is placed please allow Up to 3 working days for the order to be Dispatched.

Returns policy for online purchases.

If you are not 100% happy with your purchase you can request a refund or exchange by contacting us within 14 days of receiving your order, providing that the item is unused and in the original condition you received it.

When we have received and checked the item you wish to return we will process a refund of the item plus any postage paid when placing the order. We do not refund return postage. Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Returned items must be in their original packaging in the same new condition (clothing must still have their attached labels)

Items must have all seals/tags attached.

To begin the returns process, simply email us at info@cosmictree.org to begin the returns process.

The following items cannot be refunded or exchanged:

Custom or personalised orders
Perishable products (ie, foods,)

Due to health and hygiene regulations, returns are not accepted for any product with a broken seal. This applies to, but not limited to, items from brands such as Storz and Bickel, PAX, Tinymight, Puffco, Arizer, Dynavap, including glass mouthpieces and all mouthpieces intended intended for oral use, irrespective of material.

Online orders Faulty items:

If an item you have received is faulty please contact us within 14 days of delivery by emailing us at info@cosmictree.org

For a faulty item we may ask for photographs/video of the item. This may eliminate the need the item to be returned. If in the event that the faulty item needs to be returned, the item would need to be returned within 30 days of delivery.

After 30 days we can offer a replacement or store credit only. Faulty items may be returned for a replacement or store credit within 6 months of the original purchase date. After this period the manufacturers warranty applies.

For dryherb vaporiser consumables such as chambers, coils, seals, screens, glass or ceramic components are excluded from refunds and are eligible for replacement solely in accordance with the manufacturers warranty.

For faulty items we will process a refund including return postage at upto tracked royal mail 2nd class current pricing.

We do not refund breakage caused my misuse and accident caused by the customer. (i.e broken glassware)

Online orders: damaged items ( arrived damaged from transit)

If your item arrives damaged, email us within 48hours with a photo of the item and the package. We will arrange a replacement. If it required that you need to send the item back to us, we will provide a prepaid return label.

All items are quality checked before dispatch. Please inspect your item before removing any seals/packaging/labels as we are unable to refund once such packaging is removed.

In shop purchases:

If you are not 100% happy with your purchase you can request a refund or exchange by visiting us within 30 days of your purchase, providing that the item is unused and in the original condition you received it and you have a store receipt.

We do not provide refunds/exchange for those without a store receipt.

We are unable able to provide refunds/exchanges on the following:

Glassware. Please inspect all glassware before you purchase.

Custom or personalised orders
Perishable products (ie, foods,)

In store Faulty items:

If an item you have purchased is faulty please visit us with the faulty item and your store receipt within 30 days of your purchase. If the item is faulty we will refund or provide an exchange/replacement.

After 30 days we can offer a replacement or repair only upto 6 months of the original purchase date. After this period the manufacturers warranty applies.